Birthday pressie for @fridley, methinks
A federal appeals court says three Seattle police officers did not employ excessive force when they repeatedly tasered a visibly pregnant woman for refusing to sign a speeding ticket.
They shoulda just used their nightsticks and saved electricity. Fuckers.
Customer service is not prosaic. When done well, it’s an art form requiring a careful ear, cultural appreciation, & nuanced dialogue.
This is an awesome article and really helps me reiterate my view of what I WANT for my Customers
she was saying, ‘you’re not just a patient record to me, you’re not just a case or a procedure or an outcome; you’re a person and I care about you.’
Awesome article from @bigyahu about customer relations in healthcare from a very personal perspective
Mar 31, 2010
I’m moderating a new Digital Citizens Event coming up on Tuesday April 13th, with the theme of “Social Media for Social Good.”
Secret: I’ve never moderated at an event before (I’m usually either speaking or heckling the speakers) so this might be a refreshing change, at least for the crowd and the speakers. Please come along and heckle me — I am a large and slow-moving target.
The one frustration is it’s a topic close to my heart. I’d love to wade in with my own opinions and evidence but I hate it when other moderators do that — it’s not me you’re paying to listen to. But I’ll happy debate it with you afterwards over drinks
The evening begins with an open discussion of “what’s hot on the social web” and then we’ll get into the main topic.
If what’s hit on the social web is you, I’d appreciate it if you could be on time.
The four speakers I’ll be wrassling are Karalee Evans, Mark Chenery and Nic McKay, and will be moderated by Alan Jones. We’ll then take questions and open the debate.
Bring an opinion, bring an idea, bring a question or just bring a good heckle, but please bring yourself.
Waiting to go on as Easter Bunny at my son’s childcare centre. A 2m, 100kg man in a bunny suit? Deep emotional scars for everyone.
Looking forward to having Alan moderating our sophomore event, get your tickets now!
Excellent Presentation from @maldamkar from Ignite Sydney in October 2009. I see so much of myself of this in the slides.
So a modern, enlightened vision for a football club is taking shape in the ruins of the old, in which clubs are just companies, up for sale to just about anyone. The wider lessons of Chester City’s gruesome demise should be heeded across football…
After years of supporters’ loyalty being taken for granted, the end for the Chester regime arrived because the fans finally became mad as hell, and then decided they were not going to take it any more.
As I wrote recently, this will continue as long as football exists. Love for the Game, passion for your local team will always mean when the scumbag speculators and shady businessmen walk away, the only real shareholders will bring it back to life.